Privacy Policy

Last updated: August 8th, 2025

This Privacy Policy outlines how Travelled Threads (“we”, “us”, or “our”) collects, uses, stores, and protects the personal data of users (“you”, “your”) who access our website, place orders, or otherwise engage with our brand. We are committed to ensuring that your privacy is protected and that all personal information is handled in accordance with applicable data protection laws.

By accessing our website (www.travelledthreads.com) or providing us with your personal data, you consent to the practices described in this Privacy Policy.

1. Data Controller

Travelled Threads, a modestwear fashion brand based in the United Arab Emirates, is the data controller responsible for your personal data under this policy.

2. Information We Collect

We may collect and process the following categories of personal data:

  • Identity and Contact Data: including your full name, email address, phone number, shipping and billing address;
  • Order and Transaction Data: including payment confirmation, order history, and purchase preferences (note: payment card details are not stored);
  • Technical and Usage Data: such as IP address, browser type, operating system, referring URLs, and browsing activity;
  • Communications Data: including your interactions with our customer service team and any messages submitted via contact forms, social media, or email;
  • Marketing Preferences: where you have opted in to receive updates, newsletters, or promotional offers.

3. Use of Personal Data

Your data is processed for the following purposes:

  • To process and fulfil your orders;
  • To provide customer support and respond to enquiries;
  • To communicate order updates and delivery information;
  • To manage user accounts and preferences;
  • To improve our website, services, and product offerings;
  • To comply with legal or regulatory obligations;
  • To send you marketing communications, where permitted by law or with your explicit consent.

4. Legal Basis for Processing

We rely on the following lawful bases to process your personal data:

  • Contractual necessity: to perform our obligations under a contract with you (e.g. fulfil an order);
  • Legitimate interests: to improve our services, prevent fraud, and ensure website functionality;
  • Legal obligation: to comply with applicable laws and regulations;
  • Consent: where you have explicitly consented (e.g. for marketing communications).

5. Disclosure of Personal Data

We do not sell or rent your personal data. We may disclose your data to third parties in the following limited circumstances:

  • Payment providers: to process your transaction securely;
  • Delivery partners: to facilitate shipping and tracking;
  • Service providers: such as website hosting platforms, email marketing services, and analytics providers;
  • Legal or regulatory authorities: where required by law or in connection with legal proceedings.

All third-party service providers are contractually obliged to process your data securely and only for specified purposes.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, loss, or misuse. However, while we take reasonable steps to safeguard your information, no online platform can guarantee absolute security.

7. International Transfers

As we are based in the United Arab Emirates and may use service providers in other jurisdictions, your data may be transferred and stored outside your country of residence. In such cases, we ensure that appropriate safeguards are in place to protect your data in line with applicable laws.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, or reporting requirements.

9. Your Rights

You may have the right to:

  • Request access to your personal data;
  • Request correction or deletion of your data;
  • Object to or restrict processing of your data;
  • Withdraw your consent to marketing communications at any time;
  • Lodge a complaint with a relevant data protection authority.

To exercise any of your rights, please contact us at sales@travelledthreads.com

10. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Enable website functionality;
  • Understand user preferences and improve your shopping experience;
  • Monitor website performance and analytics.

You may manage your cookie preferences through your browser settings.

11. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect or process data from minors. If we become aware that data has been collected from a minor, we will delete it promptly.

12. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at any time. Updates will be posted on this page, and we encourage you to review it periodically. Continued use of our website following changes constitutes your acceptance of those changes.

13. Contact Information

For any questions, concerns, or requests relating to this Privacy Policy, please contact us at:

Travelled Threads
Email: sales@travelledthreads.com
Based in: United Arab Emirates